Returns Policy

We do acknowledge that this is such a messy document, but as in Gardening there is always some dirty business involved and this document is to protect YOU our valuable customer, as well as OURSELVES should there be any legal litigation around an unsatisfactory delivery.

If you have a problem with your purchase, we can resolve any issues you may have.

We take your concerns seriously and like to keep our loyal customers happy. We want your shopping experience with us to be satisfactory.

You can contact us anytime to discuss this document further by visiting the Contact Us page from the website menu.

This policy outlines to procedure a customer must undertake if they seek to return products received from StylishPlants.co.za (for whatever reason that may be). It also stipulates the terms and conditions that regulate our returns procedure.

Quality of specimens

We make every effort to ensure that you receive great quality healthy plants.

We do this by mindfully selecting and checking each plant and product then carefully and securely packaging them by hand.

Nevertheless, we must acknowledge that plants may arrive with some wilting, blemishes, idiosyncrasies, minor damages due to transportation, or even the presence of pests or diseases.

You should not panic if this is the case. If there are damages that are serious enough to prevent the growth of the plants then we’ll be happy to find a solution that ensures your satisfaction:

Returns Request Window

As we do not make use of any third-party transporters and delivery the plants with our own vehicles you have the opportunity to reject any plants that have been badly damaged in transit, furthermore if your plants were received by someone other than your self you have a 24 hour window period from receipt of the plants to send a request to return badly damaged plants. Due to the perishable nature of the goods, any requests initiated after the 24-hour window period can not be accepted or processed.

If part of the order is assessed to warrant a return or refund, we will only replace or refund that portion of the order which is eligible (not the order as a whole).

Requirements for Processing a Return Request

Photographic Evidence

Images or photographs as needed to fully show the concern you have with the product.

Unused Product & Original Packaging

To be eligible for a return, the plant has to be still in its original pot with the soil being undisturbed, if the plant has been removed from the pot and planted then we will not be able to process your request.

Any other items or products still have to be unused and in its original packaging in order for us to process your request.

Please also have a copy of your original delivery note and payment confirmation on hand as well.

Contacting Us to Initiate Returns Request Process

Step 1: Open a blank email for sending and insert the following address as the recipient email address: info@stylishplants.co.za

Step 2: Attach to this email the original PDF receipt that was attached to the order confirmation email you received when you first paid for the order.

Step 3: Attach all the relevant photographic evidence that you have captured relating to the problematic elements of the plant or product you have received.

Step 4: Please also include any other concerns or information you feel relevant within your communications.

Returns Request Evaluation

Once we have successfully received your email, we will inspect the documents you have provided in order to ascertain the nature of the concern.

Conclusive Photographic Evidence or No Physical Return Required

If the photographic evidence you provided gives us sufficient means to deduce the cause of the problem, and we approve your Return Request, then we will ask you whether you would like a refund or a replacement product sent to you.

Refund Requested

If you want a refund then we will ask you for your banking details so that we can issue a refund to your account via Electronic Funds Transfer (EFT). In the case that your Return Request is genuine, and the error was on our side or that of the transportation service, and decide you simply want a refund, then we will also refund the initial shipping fee.

In certain cases, even with conclusive photographic evidence and a refund requested, we may require customers to send the product back to us before a refund is processed (and we reserve the right to hold the refund in its entirety until the product has been successfully returned).

In this instance, we will organise a courier to collect the returned order at an address of your choice. By initiating a Return Request you agree to ensure that a person is available to be present at the location of collection between 8 AM and 5 PM during weekdays for our courier to collect the parcel.

Once the product has been received, we will then request your banking details so that we can refund the amount you paid to return the product to the vendor via EFT.

Replacement Requested

If you would like a replacement product sent to you, then we will confirm whether we have stock remaining of the relevant product, and once we have ascertained the stock availability, we will then communicate with you regarding the delivery arrangements. Please note that our standard delivery terms and conditions will apply.

Please note that we still reserve the right to insist on collecting the damaged plant or product when we deliver the replacement. If we find at this time that the plants or product has been deliberately damaged we reserve the right to cancel the entire process.

Time Required for Refund

Usually, we will initiate the EFT refund within 2 working days once the Refund Request process has been concluded. Depending on which bank account you use, EFT transfers usually take between 1 and 3 working days to reflect once we have initiated the transfer from our side.

Time Required for Replacement to be Sent

We will keep you expressly up to date with the process of preparing, packing, and shipping your requested return. If the stock is ready on hand, the replacement product should arrive within 5-7 working days. We will endeavor to keep you up to date with the process.

Late or Missing Returns or Refunds (If Applicable)

If you have received written confirmation from us that we intend to transfer a refund to you, or send a replacement to you, and you are yet to receive it within 7 working days, please may you first double-check your bank account and statements (in the case of a refund request), or check in with the relevant persons at your supplied delivery address (in the case of a replacement request).

If you’ve done this and you are still without receipt, then please do not hesitate to contact us via the Contact page on our website. We will be happy to resolve any concerns.

Late Arrival of Parcel

Late arrival of a parcel does not constitute a valid reason for a Returns Request. Parcels should take between 2-5 working days to arrive, however, in the unlikely situation where the parcel takes longer to arrive, that will not be grounds for a Returns Request.

Change Of Heart

According to the Consumer Protection Act of South Africa, if a consumer buys an item from a shop or store and then regrets the purchase or feels bad for spending too much money, or simply does not like the item, the consumer cannot return the item solely because they have had a change of heart. It is not a consumer’s legal right to do so. A change of heart is not a legal reason to return an item. Due to the perishable nature of the products we sell, we are unfortunately unable to offer returns for “change of heart” cases.

Refund Overpayments

If StylishPlant.co.za makes an overpayment of a refund (you receive funds that exceed the value that was approved and commensurate with your Returns Request), or an overpayment of any other compensation due to you for any reason, StylishPlants.co.za shall have the right to demand the immediate repayment of such overpaid funds or other compensation, and you shall be bound by law to return the exact amount of funds that exceeded the amount due to you. You cannot spend the money and then claim that you do not have enough funds to make the repayment.

Legal Declaration

This website is operated by PegLeg Trading (Pty) Ltd t/a StylishPlants. Throughout this website, the terms “we”, “us”, and “our” refer to StylishPlants. StylishPlants offers all information, advice and recommendations, plants and related products, services, and anything else that we offer on our website or anywhere on planet Earth (including on the internet) to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here as well as those listed within the Policies section at the bottom of any page on our website.

By visiting our site and/or purchasing something from us, you agree to be bound by all the terms and conditions contained within this policy document as well as and including those additional terms and conditions and policies referenced herein and/or available by hyperlinks within the Policies section of our website.

If you do not agree to all the terms and conditions of this policy, then you may not access the website or interact with StylishPlants in any way.

We reserve the right to update, change or replace any part of this document (or other StylishPlants policy documents) at any time without any written warning to you. Any new features which are added to the website or other StylishPlants offerings shall be immediately included in the terms of reference of this document and all other StylishPlants policy documents.

You can review the most current version of this policy document or any other policy document via the Policies section at the bottom of our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Final Verdict of Returns Request

By engaging with our Service, you expressly agree that StylishPlants is solely entitled to determine the final verdict as to the approval or dismissal of any and all Returns Requests.

WITHOUT PREJUDICE